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Frequently Asked Questions

How long does it take to get my goods?

This is an excellent question. It all depends on the quantity you order. We usually have a big stock of everything, since our team is big, and we can farm huge amount of items and currencies any time. For items we usually deliver within 2 hours, level services are vary by the level, currencies are delivered in 0-1 hours mostly.

Is it safe?

Yes, our service is 99.99% safe, however you have to take the RMT into consideration, because the game author company might be taking steps to avoid this kind of service as much as possible. Currently we can state that this is the safest shop today, we do the highest level of security pre-cautions in game and in general to avoid issues with the orders. So this is considered as safe, as long as you are not talking about your order ingame, and trade back some unneeded or free items. You can also ask us over live chat to drop your goods outside of camp.

If I purchased something, can I cancel it later?

If it's a currency order, and we didn't deliver the goods yet, and you contact us in time, yes, it's usually possible to cancel, and the order will be refunded within 24 hours.

Can I choose to take my order at another time?

Yes. You can contact our live chat any time in our working hours, or just simply leave a note, that you are available from 11:00 am up to 16:00 pm EST time tomorrow.  This case, our player will only try to invite at that particular date/time.

What happen if I would be offline?

Nothing bad. We will still try to deliver your order by inviting you at specific intervals. Our support agent will also contact you via email every 6-12 hours. If we cannot reach you for 7 days after purchase, we will automatically cancel and refund your order.  The refund only applicable if the service is not character boosting related. So it is mostly for item or currency order.

How do I know if my order is ready?

We automatically try to invite you in the average delivery timeframe, however sometimes it might take longer depending on PoE server availability, support availability or any other issues with our system. If you are not online in game at the delivery timeframe, we will notify you via email, to come online for the trade.  If we still cannot get in touch, your order will be cancelled and might be automatically refunded after 7 days.

Do you offer warranty?

Yes. But it's limited to our boosting services only. Item and currency trades are out of the scope. We offer limited warranty and money-back guarantee for every service at shopofexile, but complains are not tolerated after successful delivery. If you are unsatisfied with the service we provide, please kindly contact us over live chat or via email, and we will help solve the issue in no time.

What can I do, if I'm unhappy with your service?

For any case, it might happen in today's world. Firstly we advise you to contact us, so we can help you with the problem solving. If we find out that something happened, which shouldn't be, you will automatically be refunded without questions. If you decide not to contact us, and contact your credit card provider or e-wallet provider instead (e.g: PayPal, Skrill) for a dispute, chargeback, or anything else, we will permanently close your account and prohibit from ordering at our site any more.

Any other questions?

Contact us. ;)

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